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Terrible customer service - i had an issue with my couch and they sent over 3 different specialists who had 3 different conclusions. they had a problem with the couch as it deflated which they replaced. the same issue happened again and they don't wish to replace it...
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Company wrote 0 private or public responses to the review from Mar 02.
1.0
I didn't like
  • Refund policy
  • Quality
  • Customer service
#1201354
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Rare traitement d'un client comme un imbecile, un complet ignorant. Intentionnel désinformation sur le produit (j'irais même a dire - mensonges, il m'est difficile à accepter telle ignorance d'un vendeur), des erreurs dans un devis de vente (je soupçonne une action...
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Company wrote 0 private or public responses to the review from Jan 07.
1.0
I didn't like
  • Misinforming a client by seller
#1164146
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We purchased a Salema couch at the recommendation of a designer. When we received the couch it was very odorous and required weeks of airing with fans and open windows. It took about six weeks for the smell to dissipate to a point where you couldn't detect the odor....
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Company wrote 0 public responses to the review from Nov 29, 2017.
Anonymous
Anonymous

It would have been useful to mention the actual name of the couch in this review.

Anonymous
Jodie444jo

It’s deep seated. Great for picking up your feet and curling into.

#1139475
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EQ3 Furniture - Misrepresentation info
EQ3 Furniture - Misrepresentation info
I bought an expensive bed frame, which looks nice in store. When delivered to my home, it looked totally different from what I saw in store. I contacted them for return, their customer service asked me for more than $300 assembly and pickup fee for the return caused by...
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Company wrote 0 private or public responses to the review from Oct 15, 2017.
Anonymous
Anonymous

That's natural wood .... What did you expect. Every bed are different. Thats the beauty of it.

2.6
#1115345
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I purchased 2 table lamps at the end of August 2017. I love the lamps and they are perfect for my bedside tables. On September 17/17 while dusting I noticed that one of the lamps had a hairline crack running down the side of the lamp. The lamp has never been moved...
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Company wrote 0 public responses to the review from Sep 19, 2017.
2.8
#1102872
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I just bought the Lawrence reclining chair for a great price but the hardware they use for the recliner is terrible. It has no detents for different foot rest heights and you have to slam the footrest into the chair for it to lock in the closed position. ............
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Company wrote 0 private or public responses to the review from Aug 26, 2017.
4.8
#1092696
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EQ3 Furniture - Store did not honor online sale

EQ3 Furniture - Store did not honor online sale
EQ3 Furniture - Store did not honor online sale
$4.99 for cushion cover and cushion insert. Store said this was online purchase only which it clearly did not indicate so.
Company wrote 0 private or public responses to the review from Aug 05, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Staff
#1084012
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My husband and I were contemplating buying a sofa from EQ3. We live in the U.S. The closest location to us is Winnipeg. I was wondering how the price conversion between Canada and the U.S. worked , so I called the company. They said their prices listed on the U.S....
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Company wrote 0 public responses to the review from Oct 27, 2016.
#944678
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I tested the Salema chair in the showroom, it felt great for a chair to read in. I paid a lot for it and waited a long time (each chair is made to order). My own chair unfortunately features poor quality upholstery. It is not comfortable. After a few minutes your butt...
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Company wrote 0 public responses to the review from Jul 16, 2016.
2.2
I liked
  • Sales people
I didn't like
  • Product quality
#883675
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My husband and I purchased a $7000.00 DecoRest leather sectional mid September, finally arrived 8 weeks later, after being told 4-6. The delivery was 'thrown into' the deal because of the amount we spent. The delivery men dropped off 6 huge boxes in our family room,...
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Company wrote 0 public responses to the review from Dec 28, 2015.
Anonymous
Anonymous

We agree with the London store we bought 1700 dollars worth of kitchen chairs. We have no kids at home any more and we bought six chairs They broke down after 3 yrs We wen...

I didn't like
  • Lack of customer service
  • Lack of sales follow up
#759649
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