I purchased a sofa from eq3 in july 2007. The fabric should have been for a curtain not a sofa...it stretched out, frayed, balled, and fell apart after just a few short months...it took me a year to have the couch replaced with a supposedly sturdier and upholstery grade (wouldn't you use upholstery grade in the first place to upholster a sofa)...needless to say I chose leather and paid the difference.
About six months later...the leather stretched out so bad and the color is peeling off in pressure points... i don't even have kids or an active household...what a bunch of ***.
I took eight calls to customer service to get someone to come out and look at it and take pictures...i took my own and sent it to them but they didn't respond. Now seven months later I still have no response from them. Every time I call they tell me they have to contact the guy who looked at it and then they don't call me back.
Monetary Loss: $2000.