We liked the whole "custom furniture" idea and picking the fabrics was fun. We spent over 10,000 dollars in furniture and the lady at the store said:4 to 6 weeks. When we call after 4 weeks, their people at customer service where like: 4 weeks? no way, read your invoice, at least 12 weeks and they basiquely asked us to not call before that period of time! ItÂ´s been 16 weeks and not less than 10 phone calls with horrible service and still not credible information about when our furniture is coming.
2 weeks ago, after hearing my husband pretty upset, they sent some couches as a "loan" but it is still far from being what we ordered.
I stopped by the store where I bought the couches, and their manager said: THERE IS NOTHING HE COULD DO, and that I am supposed to deal with the people at customer service... Why donÂ´t you tell your customers that when they are trusting you to place an order!, the truth is: AFTER YOU PAY IN ADVANCE, AND THEY GET YOUR MONEY, THEY JUST DONÂ´T CARE. ALL THE PHONE CALLS WE HAVE MADE, AND YET, THEY SAY THEY WILL CALL, TO GIVE US A CERTAIN DATE, AND THEY JUST DONÂ´T DO IT, SO I WOULD STRONGLY RECOMMEND NOT TU BUY FROM THEM, THEY ARE LYERS, AND THEY DONÂ´T HAVE THE MINIMUN IDEA OF WHAT CUSTOMER SERVICE MEANS.