EQ3 Furniture - DonÂ´t believe anything they say
We liked the whole "custom furniture" idea and picking the fabrics was fun. We spent over 10,000 dollars in furniture and the lady at the store said:4 to 6 weeks. When we call after 4 weeks, their people at customer service where like: 4 weeks? no way, read your invoice, at least 12 weeks and they basiquely asked us to not call before that period of time! ItÂ´s been 16 weeks and not less than 10 phone calls with horrible service and still not credible information about when our furniture is coming.
2 weeks ago, after hearing my husband pretty upset, they sent some couches as a "loan" but it is still far from being what we ordered.
I stopped by the store where I bought the couches, and their manager said: THERE IS NOTHING HE COULD DO, and that I am supposed to deal with the people at customer service... Why donÂ´t you tell your customers that when they are trusting you to place an order!, the truth is: AFTER YOU PAY IN ADVANCE, AND THEY GET YOUR MONEY, THEY JUST DONÂ´T CARE. ALL THE PHONE CALLS WE HAVE MADE, AND YET, THEY SAY THEY WILL CALL, TO GIVE US A CERTAIN DATE, AND THEY JUST DONÂ´T DO IT, SO I WOULD STRONGLY RECOMMEND NOT TU BUY FROM THEM, THEY ARE LYERS, AND THEY DONÂ´T HAVE THE MINIMUN IDEA OF WHAT CUSTOMER SERVICE MEANS.