We bought a bed from EQ3 and they refused to give us a window of when the delivery would be done.So we had to take a day off from work to wait for the delivery.
Towards the end of the day, the bed still had not arrived, so I called to follow up on the status, then they told us the delivery could not be done on that day. We just wasted a full day on nothing. We had to reschedule the delivery date, and again, there was no window. At 8:30am, we received a phone call from the delivery guys and said they would be here in the next half hour.
At 10am, we received another call from them claiming that they would arrive in the next hour. At 2pm, still no show, I called to again follow up on the status, and was told that they would be here by the end of day before 5pm. Finally, they arrived and some parts of the bed were missing. The slates and storage mechanism were missing.
Again, we had to schedule a THIRD appointment for to have the missing parts delivered. At that point, I was already SUPER pissed and requested that they just take back the bed and refund us, of course, they refused. We scheduled a THIRD appointment, and guess what?! We AGAIN waited ALL DAY, and NO SHOW.
I am utterly pissed and disturbed by their competence and customer service. What I am writing here cannot even do my frustration justice!
I spent THREE FULL days at home waiting to get a bed and up to this date, it is STILL NOT done.PLEASE do NOT buy from EQ3 unless you are prepared to pay quite a bit of $$$ to buy TONS of hassles!