EQ3 Furniture
Reviews and Complaints
Bouche bée
Rare traitement d'un client comme un imbecile, un complet ignorant. Intentionnel désinformation sur le produit (j'irais même a dire - mensonges, il m'est difficile à accepter telle ignorance d'un vendeur), des erreurs dans un devis de vente (je soupçonne une action conciente, au profit du vendeur).
Bref, le plus horrible service depuis ma naissance. Le service dépassant toutes les limites d'un mépris et un minimum de considération à l'égard d'un client.
Je n'avais jamais eu une telle sensation d'etre impudemment et consciemment floué dans le but de me faire acquérir un produit d'un prix bien élevé. Dégouté par l’approche décrit ci-dessus ainsi par un manque de réponse du vendeur mon aventure avec EQ3 est fini à jamais.
- Misinforming a client by seller
EQ3 Leather Salema Couch caused terrible back and neck pain
We purchased a Salema couch at the recommendation of a designer. When we received the couch it was very odorous and required weeks of airing with fans and open windows.
It took about six weeks for the smell to dissipate to a point where you couldn't detect the odor. Once we were able to sit on the couch, my husband and I both began to experience back pain and my husband started having neck pain as well. We visited the chiropractor several times and then it finally dawned on us that maybe the couch was to blame. We never had such pain before.
When we didn't use the couch the pains improved. The back of the couch is very low and the seat cushions are not firm. EQ3 sent a technician who said that there was nothing technically wrong with the couch and therefore was not covered under warranty. EQ3 is selling a product that is not ergonomically well designed and can definitely cause terrible issues with body pain and I would never recommend the product to anyone nor would I ever shop at the store again.
Terrible customer service from the sales person who originally sold the couch to the customer service representatives. It is actually quite shocking and extremely disappointing.
Preferred solution: replace the couch with one that is properly constructed
Store did not honor online sale
EQ3 do not stand behind their products!
Preferred solution: Let the company propose a solution
Poor Hardware
I just bought the Lawrence reclining chair for a great price but the hardware they use for the recliner is terrible. It has no detents for different foot rest heights and you have to slam the footrest into the chair for it to lock in the closed position.
......... .......... ................... ..........
................... ....... ........... .........
......... ...... ..... ............
.......... ........ .............. ......I just bought the Lawrence reclining chair for a great price but the hardware they use for the recliner is terrible.
It has no detents for different foot rest heights and you have to slam the footrest into the chair for it to lock in the closed position.I just bought the Lawrence reclining chair for a great price but the hardware they use for the recliner is terrible. It has no detents for different foot rest heights and you have to slam the footrest into the chair for it to lock in the closed position.
Preferred solution: N/A
Price Conversions
My husband and I were contemplating buying a sofa from EQ3. We live in the U.S.
The closest location to us is Winnipeg. I was wondering how the price conversion between Canada and the U.S. worked , so I called the company. They said their prices listed on the U.S.
website were already converted. I asked a Canadian friend to take a screen shot of the Canadian website (same exact product) so that I could convert the price myself. As it turned out, their price was not quite $200.00 (U.S.) more than what they listed on the website. While I realize that the conversion rate can change daily, it doesn't change super quickly and I don't really see any reason for it to be nearly $200.00 off.
It's possible that they are including the duty tax in their pricing, but then they should state that so that the consumer knows the full story. It makes the company look shady. Also, after reading what other people had to say about their sofa buying experience, I'm no longer interested in EQ3 for a sofa and we won't be traveling to Winnipeg to sit on what we thought would be our new sofa.
I don't need to buy trouble. I'll stick with Minnesota based Room and Board.
Salema chair poor quality upholstery
- Sales people
- Product quality
Preferred solution: I want other people to be aware of this issue.
London store...very unprofessional after purchase!
- Lack of customer service
- Lack of sales follow up
Preferred solution: A phone call and an apology is all we ask!
Eq3 Furniture Leather Couch Review from Winnipeg, Manitoba
Consistently Low Quality Items - Poor Customer Service
- Showroom and product offering
- Lack of customer service
- Inconsistency
- Lack of sales follow up
Preferred solution: Let the company propose a solution
Terrible Quality
Terrible couch
THE WORST
New EQ3 couch smells terrible!
The price was okay for a new sectional, it came in approximately five weeks after the order, we finessed free delivery, and the thing is now looking great in my living room.
I, on the other hand, am trying to stay away from the house, because the couch smells gross and I don't particularly want to be killed by its fumes, whatever they may be. It's winter time, so I can't just open the windows, and where do you put an enormous couch when it's snowing outside? The fabric is all sewn on, so there's no way to take it off and wash it.
I'm new at this -- next time I'll buy used.
Overall good experience
This review pertains to the Montreal location of EQ3, and to my overall experience with the company as well.
I acknowledge that some have had a bad experience with EQ3, and from bad experiences with other companies, I can certainly relate as to why you may have hard feelings. I would just like to share my good experience, in support of what I think are a good company offering a good product for an acceptable price. We bought a Salema sectional sofa, an ottoman, 4 panton chairs, the Harvest table, two table extensions and the bench. Delivery was late by about 1-2 weeks, but EQ3 refunded delivery to compensate. All products arrived in excellent condition with all parts required for assembly. Only issue was they delivered only 1 of 2 table extensions. I called customer service and they made the extension available for pickup the same day. Throughout my entire experience customer service, either on-site or over the phone/email, was courteous and helpful. The price we paid for these products is fair considering the quality i.e. as other have mentioned better than IKEA, but don't expect top-of-the-line for the price they offer. The harvest table seems sturdy enough, and the Salema sectional looks to be built well too. We'll see how the fabric and foam holds up.
Again, overall I am content with EQ3. However, this review does not attest to the durability of the pieces I bought as it is too early to tell.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
No.